A tale of three HPs - a brand I've trusted for years.
- Old HP laptop runs Windows 365.
- Newer HP laptop is a Chromebook.
- An HP Envy Photo 7858 is (or used to be) connected to both.
Today my printer experienced numerous issues. It printed 12 of 14 short stories in Chromebook; nothing I clicked on would print the last two stories within the Google docs folder in my HP Chromebook.
Spent hours researching HP's unhelpful suggestions; turning off and re-starting the printer; unplugging it, and running various diagnoses. Finally I spoke briefly with Kevin, an HP rep.
Kevin said he'd reinstall the printer for Windows for free, but said it's not compatible with Google, which I use 99.44% of the time. The cost for him to upload that fix would cost me $99. I hung up immediately.
There's got to be a better way!
As you might know, I have a hate-Hate-HATE relationship with Windows; my older laptop runs Windows 365. I second-guess myself for automatically renewing my subscription.
A few weeks ago, the old laptop flat-out refused to open any Microsoft files. Rather than fight to straighten THAT issue out, viewing even more unhelpful suggestions on their website, I raised my hands in defeat. Perhaps someday I'll be in the mood to waste countless hours.
But not today.
No comments :
Post a Comment