My Spectrum bill just jumped up another $20, edging close to $180 per month. Last week I decided to switch most of these services to Brightspeed.
Their rep, John, kept me on the phone for over an hour. There was a problem charging my debit card because I had put a freeze on my credit. I fixed the problem, but did not hear back from Brightspeed.
Today a different Brightspeed rep had me fill out the required forms repeatedly (four times)! Déjà vu, right?
I called Experian and requested that the credit freeze be lifted temporarily. Uh-oh; it already WAS, but their chatbot didn't hear me say, "Refreeze my account tomorrow." The account was frozen once again today. So I went to Experian online to settle the freeze-thaw issue.
Back to Brightspeed. All was fine from my end, but the Brightspeed rep still couldn't get the $50 down payment to work. That explains the repetitious form-filling that took over an hour and a half.
These two Saturday sessions with my future Internet carrier were frustrating. I feel like the monster in their print ads. (Oops; he's a troll). He may be smiling, but all I can say is,
"Grrrr!"
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